In a city like New York, many renters don’t realize the importance of renters insurance until it's too late. Fortunately, in this case, our client had the right coverage, which made all the difference.

I received a call regarding a burst pipe that caused water damage to numerous items. Without wasting any time, I went directly to the scene to assess the situation. Upon arriving, I walked the insured through the ins and outs of the claims process, emphasizing the importance of documentation. EB Adjusting immediately began cataloging all the damaged items, taking detailed photos and providing links to verify each item's value. Normally, for larger claims, an outside company would handle this process, but in this case, we managed it inhouse to ensure a faster turnaround.

Beyond documenting the damage, I informed the insured that due to the ongoing construction from the burst pipe, they were eligible to stay in a hotel until the property was fixed and livable. This allowed them to avoid the noisy construction and have peace of mind during the entire insurance claim process.

Additionally, I coordinated with the insurance company to send a technician to test all electronics affected by the leak, ensuring nothing was overlooked. Our diligence in securing thorough and accurate documentation was crucial in building a comprehensive claim.

After several discussions and presenting a strong case, we successfully settled the claim for $15,000. This was a significant win for the insured, especially since many renters in NYC are left without options when they don't have proper insurance. This case highlights how critical it is to have renters insurance—having the right policy ensured our client could recover from their loss without unnecessary financial strain.

In the end, the swift action and thorough documentation led to a favorable settlement, showing how having the right insurance and a proactive approach makes all the difference.